5 Critical Questions to Ask Before Making a Buy Decision
Retail AI Council
Oct 31, 2023
1 min read
Updated: Jun 5, 2025
Retailers have realized AI’s potential for delivering new and more efficient capabilities. Lorenzo Thione, Managing Director of Gaingels AI Fund, offers his profound insights into the most promising opportunities and the strategic allocation of funds. Andy Laudato, COO of Vitamin Shoppe and Chair of the Retail AI Council, led this deep-dive webinar on this critical topic.
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A major investment in enterprise retail software is a serious financial commitment that requires asking tough questions about scalability and long term ROI. Decision makers often look at internal metrics, though staying aware of broader Online review trends helps evaluate whether a vendor actually delivers on their customer support promises after the contract is signed. A flashy demonstration means nothing if real clients struggle with daily implementation issues. Thorough due diligence always prevents expensive operational regrets later on.